Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information.
Last Updated: 13 Feb 2026
Welcome to Ride Fizz Carpooling (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website and mobile application (collectively referred to as the “Platform“).
Our Platform enables individuals traveling in the same direction (for example, from Sikar to Jaipur) to connect and share a ride by mutually agreeing on a cost-sharing contribution. The Platform acts solely as a technology intermediary that facilitates communication between users.
Ride Fizz Carpooling does not provide transportation services, does not own or operate vehicles, and does not employ drivers. All rides are arranged directly between independent users. The company shall not be responsible for any accident, damage, injury, loss, dispute, delay, or misconduct arising from rides arranged through the Platform.
By accessing or using our Platform, you acknowledge and agree to this Privacy Policy and understand that you use the Platform at your own risk.
1. Nature of Our Service
Ride Fizz is a ride-sharing and carpooling platform that:
- Connects drivers who have empty seats in their personal vehicles.
- Allows passengers to book available seats.
- Enables mutual agreement on contribution amounts.
- Facilitates communication between users.
We do not own vehicles, employ drivers, or operate as a taxi or commercial transport service. Drivers use their private vehicles and share travel costs, not generate commercial profits.
2. Information We Collect
We collect personal data to operate the Platform efficiently and safely.
2.1 Information You Provide
When you register or use our Platform, we may collect:
- Full name
- Phone number
- Email address
- Profile photo
- Date of birth
- Gender
- Government-issued ID (if required)
- Driving license details (for drivers)
- Vehicle details (registration number, model, color)
- Travel preferences
2.2 Ride Information
When you post or book a ride, we collect:
- Departure location
- Destination
- Travel date and time
- Available seats
- Contribution amount
- Ride history
2.3 Location Data
With your permission, we may collect:
- GPS location for ride matching
- Real-time trip tracking (if enabled)
You may disable location access, but some features may not function properly.
2.4 Payment Information
If the Platform enables digital payments, we may collect:
- UPI details
- Bank account information
- Transaction records
We do not store full debit/credit card details. Payments are processed through secure third-party payment gateways.
2.5 Device & Technical Information
We may automatically collect:
- IP address
- Device type
- Browser type
- Operating system
- Usage logs
This helps improve performance and prevent fraud.
3. How We Use Your Information
We use your data for the following purposes:
3.1 Ride Matching
- To connect drivers and passengers traveling on similar routes
- To display relevant ride listings
- To facilitate booking and confirmation
3.2 Communication
- Sending OTP verification
- Ride confirmations and updates
- Customer support communication
- Safety alerts
3.3 Safety & Trust
- Verifying identity
- Preventing fraud
- Monitoring suspicious activities
- Investigating disputes
3.4 Service Improvement
- Analyzing user behavior
- Improving app features
- Enhancing user experience
4. Legal Basis for Processing (India – DPDP Act 2023)
We process personal data based on:
- Your consent
- Performance of contractual obligations
- Legal compliance
- Legitimate interests (such as fraud prevention and service improvement)
You may withdraw consent at any time, subject to legal limitations.
5. Sharing of Information
We do not sell your personal data.
However, we may share limited information in the following cases:
5.1 Between Users
To enable ride-sharing:
Passengers may see:
- Driver name
- Profile photo
- Vehicle details
- Ratings
Drivers may see:
- Passenger name
- Profile photo
- Contact details
5.2 Service Providers
We may share data with:
- Payment processors
- Cloud hosting providers
- SMS/email service providers
- Analytics services
These third parties are bound by confidentiality agreements.
5.3 Legal Authorities
We may disclose information if required by:
- Law enforcement agencies
- Court orders
- Government regulations
6. Data Retention
We retain personal data:
- As long as your account remains active
- As required for legal obligations
- For dispute resolution and fraud prevention
You may request deletion of your account by contacting us.
7. Data Security
We implement appropriate technical and organizational measures including:
- Encrypted communication (SSL/HTTPS)
- Secure server infrastructure
- Access restrictions
- Regular monitoring
While we strive to protect your data, no system is completely secure.
8. Your Rights
Under applicable Indian data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Withdraw consent
- Lodge complaints
To exercise your rights, contact:
Email: ridefizzs@gmail.com
9. User Responsibilities
Users agree:
- To provide accurate information
- Not to misuse personal data of other users
- Not to engage in harassment or illegal activities
Drivers must ensure:
- Valid driving license
- Proper vehicle registration and insurance
- Safe driving practices
Passengers must:
- Respect community guidelines
- Follow safety instructions
10. Cookies Policy
We use cookies to:
- Maintain login sessions
- Improve user experience
- Analyze traffic
You can control cookies through browser settings.
11. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.
12. Children's Privacy
The Platform is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
13. Limitation of Liability
Ride Fizz is only a digital intermediary.
We are not responsible for:
- Accidents during rides
- Disputes between users
- Payment disagreements
- Loss of personal belongings
Users participate in ride-sharing at their own risk.
14. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised date.
15. Contact Us
Ride Fizz Carpooling
Email: ridefizzs@gmail.com